Fitness RX LLC — Website & Data Privacy Policy

Effective Date: 05/19/2025

Last Updated: 05/19/2025

Introduction

At Fitness RX LLC ("we," "our," or "us"), your privacy is important. This Privacy Policy explains how we collect, use, and share non-medical and general personal information through our website, mobile app, online services, and community features (collectively, the “Services”).

For information about how we handle your medical and health information under HIPAA, please refer to our Notice of Privacy Practices.

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

Information We Collect

We may collect information from and about you in the following ways:

1. Information You Provide Directly

  • Name, email address, phone number
  • Account and login details
  • Subscription and payment information (handled securely by third-party vendors)
  • Communications with our support team or medical providers
  • Community posts or messages (if applicable)

2. Information Collected Automatically

When you use our app or website, we automatically collect:

  • IP address, device ID, browser type, operating system
  • Pages visited, session duration, referral source
  • Location data (if enabled)

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Analyze traffic and usage
  • Personalize content
  • Improve our marketing and Services

You may disable cookies in your browser settings, but doing so may affect functionality.

How We Use Your Information

We use your personal information to:

  • Operate and improve our Services
  • Authenticate user accounts
  • Deliver customer support and updates
  • Provide access to app features, community tools, and member communications
  • Send reminders, promotions, or policy updates (with your consent, where required)
  • Ensure legal and regulatory compliance

Health-specific information is handled separately under HIPAA. See our Notice of Privacy Practices.

Third-Party Sharing

We may share your information with:

  • Service providers (e.g., cloud hosting, analytics, communication platforms)
  • Payment processors (PCI-compliant, we do not store card numbers)
  • Marketing and analytics tools (e.g., for engagement analysis, not health decisions)
  • Social media features (like embedded Facebook or Instagram widgets)

All third parties are contractually required to protect your information.

We do not sell your personal data, and we will never use your medical information for advertising purposes.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your data. However, no system can guarantee complete security. If we experience a data breach affecting your personal or health data, we will notify you as required by law.

Data Retention

We retain your information for as long as needed to:

  • Provide you with Services
  • Fulfill legal, regulatory, and business obligations
  • Resolve disputes or enforce our agreements

When no longer needed, your data is securely deleted or anonymized.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete it promptly.

Your Choices and Rights

You may:

  • Access or update your personal information via your account
  • Request deletion of your non-medical data (subject to legal limits)
  • Opt out of marketing communications by following unsubscribe links
  • Adjust cookie preferences via your browser

To request actions or ask questions, please contact us using the details below.

Complaints or Concerns

For questions about this Privacy Policy or to exercise your data rights, contact:

Privacy Officer
Fitness RX LLC
55 Almeria Ave
Coral Gables, FL 33134-6118
305-209-0453
legal@fitnessrx.com

If your concern relates to your medical or health information under HIPAA, please refer to our Notice of Privacy Practices for specific contact information and procedures.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email, in-app messaging, or our website. Your continued use of our Services means you accept the updated terms.